Frequently Asked Questions

How to create a sky map?

We wanted to put this question, which is the most curious, at the top. We combine your sky maps with the date, city and time information you provide, if any, and get it from the data provided by the European Space Agency (ESA) for astrology enthusiasts.

Is the Sky Map – Star Map based on real information?

The Sky Map tables prepared according to the data you provided contain completely real information. In fact, although all this may sound a bit utopian, when the information accumulated by people's curiosity about space, planets and science since the Mayans and even earlier, and today's technology are combined, it is not so impossible, is it?

How can I trust you?

Since our establishment in 2018, we have actually accumulated not thousands of customers but friends. Trusting the desires and sincerity of our friends, we have become the first corporate company to combine cash on delivery and transparent packaging in custom-made products. In addition, all our products come with an invoice in your name. Your invoice is sent to your e-mail address 1-3 days before the product delivery. Remember; although you have proof of purchase, conversations with the seller, etc., you cannot claim any rights without your invoice. Your invoice is your greatest support. You can also see hundreds of thank you messages from our real customers, our friends, in the featured stories on our Instagram page.

Do the designs come framed?

Of course. All our designs are carefully framed for you, then packaged and shipped.

Is there glass in front of the frames?

All of our frames have Plexiglass protection, which is brighter than glass and less susceptible to breakage when impacted.

Is there payment at the door?

We have had the pride of being one of the first companies to offer cash on delivery for custom products for a long time. However, with the increasing demand for E-Commerce, we are very saddened by the emergence of fake sellers as well as fake buyers. The moral damage caused by the wasted labor caused by the failure to receive the ordered products was a great burden rather than the material damage. In order for our team, which works day and night for the best, to provide better service to you, our valued friends, we have removed our cash on delivery system as of 26.12.2020.

What are the chances of damage during cargo transportation?

This incident is a risk that unfortunately exists in our lives for all sellers, buyers and products. For this reason, we first said to our friends and produced solutions so that you do not suffer. At the forefront of these solutions is our transparent and patented packages called AirBag or Air Package, which have a high load resistance. These packages consist of air-filled grooves that completely surround the product. They protect the product against impacts at the maximum level. As is human nature, if any damage occurs to the product, we send a new product free of charge. For this, it is enough to visually check the transparent package that comes at the door and accept it afterward if there is no damage. Remember that cargo damage is the seller's responsibility. It is definitely not your fault. Please do not compromise on this issue in your other purchases and seek your rights.

How can I reach you?

You can reach us on our WhatsApp line +90 551 055 4237 every weekday between 11.00-19.00.

Are you on social media?

We have been active on the Instagram portal since the very beginning. We would be very happy if you join our huge family. https://instagram.com/gokyuzuharitacisi